Terms of Service

Quotes

Quotes are free and carry no obligation. A quote is based on the information you give us about the space and its condition. If the space differs materially from what was described, we will tell you before starting and agree a revised price with you rather than change it afterwards.

Scope of work

Before the first visit we agree a written scope: what gets cleaned, how often, and in what window. Work outside that scope is quoted separately. You can change the scope at any time by agreement.

Access

You are responsible for providing safe and lawful access to the property at the agreed time, including keys, codes, fobs or a person to admit our crew. If we cannot access the property at the agreed time, we may charge for the visit.

Scheduling and cancellation

Recurring residential plans have no lock-in and can be paused, rescheduled or cancelled with reasonable notice. For commercial contracts the notice period is set in the written agreement. We will give you as much notice as we can if we need to move a visit.

Payment

Payment terms are set out in your quote or contract. Prices exclude applicable taxes unless stated otherwise.

If a clean is not right

Tell us within 24 hours of the visit and we will return and redo the areas in question at no charge. This is our service guarantee and it is the primary remedy for dissatisfaction with a clean.

Insurance and liability

Tidly Group is licensed, insured, bonded and covered by WSIB, and every person who attends your property is background-checked. If property is damaged through our negligence, report it to us within 24 hours of the visit so we can assess and resolve it through our insurance. We are not liable for pre-existing damage, normal wear, or items that were not reasonably identifiable as fragile or valuable and were not pointed out to us.

Items we do not handle

For safety reasons our crews do not move heavy furniture or appliances, use ladders beyond a standard step stool, handle biohazardous material, or clean areas that are unsafe to access. We will tell you if something falls outside what we can safely do.

Your responsibilities

Please secure valuables and confidential material before a visit, and tell us about pets, alarms, allergies, or surfaces that need particular products or care.

Changes to these terms

We may update these terms from time to time. The version published at tidly.ca at the time of your booking is the one that applies to it.

Contact

Questions about these terms? Call 905-866-8586 or email [email protected].